Disclaimers
We had an indicator come on surprisingly in last couple of weeks and I kept missing my appointment to get it serviced. I finally made time to take it in and did not have an appointment. They greeted me all the same and completed my car the same day and was even able to delivery it back to me but I did not need that service at this time. Great work!
2019-10-31
My 2017 E 300 sedan was due for service A1. It was easy to schedule a loaner car for the day along with the service visit. Worked with Matt Hoover and John Doolittle and both were extremely personal, professional and helpful. The service work was done very well and my car was returned in great shape and very clean. Would highly recommend MB-KC to anyone.
2020-01-31
John Doolittle works his magic to make obtaining service at Mercedes-Benz of Kansas City a pleasurable experience. John always organizes each visit so that actual time spent at the dealership is measured in minutes instead of hours. He particularly stands out through his ability to listen and understand complex issues and provide solutions to them. He is knowledgeable and very pleasant to work with. Since I live 50 miles away, I usually get a loaner car. I really appreciate these cars as th... More
2020-09-17
Service was as expected. Matt Hoover, the Tech Advisor, was professional & informative as usual.
2020-06-05
Great service and positive experience every time. I have been taking my car to John Kartsonis . He’s very friendly, professional and knowledgeable. He listens carefully to my concerns about my car and delivers what I expect from Mercede Benz.
2019-11-12
The customer service is amazing here, we would definitely come back if we needed too.
2020-06-05
Excellent place for Service.Recently went for service A. TJ is detailed oriented and provided text to let you know how the service is going. Excellent pick and drop-up service.
2019-11-12
Every one there was dedicated to helping us in a professional manner and got us out quickly for the amount of work done and the loaner courtesy car was great will definitely recommend them
2020-06-07
Matt took very good care of me. He called me with the diagnosis and the estimate of repairs within a reasonable time of dropping my car off. Had the repairs done pretty quickly and check was very fast and easy right at his desk. This is the 3rd time we have used this dealership for repairs since we moved to KS. Matt has been awesome every time.
2019-11-12
Scheduled this much needed A5 service -- Anthony greeted me with gloves on his hands and took my car in while my Service Advisor Johnny processed the papers and gave me a loaner. During COVID-19 Service Department is practicing all preventive measures with limited hours of Service. Upon completion of Service, I was able to go and pickup my car. All went smoothly as always!
2020-04-03