Disclaimers

How Mercedes-Benz of Kansas City is handling COVID-19
Learn More
Mercedes-Benz of Kansas City logo
MENU
MENU
  • New
        • View all [60]
        • A-Class
          A-Class [1]
        • C-Class
          C-Class [4]
        • CLA
          CLA [2]
        • E-Class
          E-Class [2]
        • G-Class
          G-Class [2]
        • GLA
          GLA [3]
        • GLB 250 4MATIC® SUV
          GLB 250 4MATIC® SUV [1]
        • GLC
          GLC [13]
        • GLE
          GLE [2]
        • GLB 250 4MATIC® SUV
          GLB 250 4MATIC® SUV [1]
        • GLC
          GLC [13]
        • GLE
          GLE [2]
        • GLS
          GLS [1]
        • GT
          GT [2]
        • Metris
          Metris [1]
        • Sprinter
          Sprinter [26]
        Shopping Tools
        • Schedule Test Drive
  • Pre-Owned
    • View all [111]
    • Cars [49]
    • Trucks [1]
    • SUVs & Crossovers [60]
    • Vans
    • Hybrid & Electric [9]
    Shopping Tools
    • Vew Inventory
    • View Certified Pre-Owned Inventory
    • Certified Pre-Owned Warranty
    • Midwest's Great Selection
    • Value Your Trade
  • Express Store
    • Shop All Models
    • How Express Works
  • Executive Demo
  • Commercial
    • Metris
    • Sprinter
  • Research
    • Mercedes-Benz Research
    • Mercedes-Benz Models
    • 2021 Mercedes-Benz A-Class
    • 2021 Mercedes-Benz C-Class
    • 2021 Mercedes-Benz E-Class
    • 2021 Mercedes-Benz G-Class
    • 2021 Mercedes-Benz S-Class
    • 2021 Mercedes-Benz CLA
    • 2021 Mercedes-Benz GLA
    • 2021 Mercedes-Benz GLB
    • 2021 Mercedes-Benz GLC
    • 2021 Mercedes-Benz GLE
    • 2021 Mercedes-Benz GLS
    • 2021 Mercedes-AMG® GLE 53 Coupe
    • 2021 Mercedes-AMG® GLS 63
    • 2021 Mercedes-AMG® GT Coupe
    • What Is Mercedes-Benz AMG®?
    • Commercial Vehicle Research
      • 2020 Metris
      • 2020 Sprinter
    • Vehicle Protection Options
    • Entry-Level Luxury Vehicles
    • Value Your Trade
  • Specials
    • Sales Offers
    • Pre-Owned Specials
    • Service Specials
    • Certified Pre-Owned National Offers
    • National Offers
    • Mercedes-Benz Vans National Offers
    • Tax Savings
      • Tax Savings on SUVs
      • Mercedes-Benz Vehicles Qualify for Tax Credits
  • Finance
    • Individual Credit Application
    • Business Credit Application
    • We're a Valued Financial Services Partner
  • Service
    • Schedule Service
    • Service Specials
    • Our Services
      • Our Services
      • Tire Center
      • Roadside Assistance
      • Mercedes-Benz Express Service
      • Recall Information
    • Order Parts
    • Commercial Service
      • Commercial Service
      • VANCARE Express
    • Brake Repair
    • Service FAQ
  • About Us
    • Our Dealership
    • Our Team
    • Our Blog
    • Testimonials
    • Job Application
    • About Our Careers
    • Contact Us
    • Charity/Community Outreach
    • Recent Awards
    • 2019 Best of the Best Award
    • Frequently Asked Questions
    • Today KC
Map 13851 Madison Ave, Kansas City, MO Today 9-7pm (855) 979-1962
Home / About Mercedes-Benz of Kansas City in Kansas City, MO / Mercedes-Benz of Kansas City customer reviews in Kansas City MO

How Are We Doing?

Our customers are the most important part of our business. To put it simply, without people like you, people like us can’t do business. That’s why we always take the time to listen to what our customers think by reading through their reviews and testimonials.

If you have been to Mercedes-Benz of Kansas City and want to write a review or a testimonial of your own, then simply use your favorite online review service, and we will scour the internet to find it.

461 Testimonials
5 out of 5 stars
5 star
445
4 star
16
3 star
0
2 star
0
1 star
0
We had an indicator come on surprisingly in last couple of weeks and I kept missing my appointment to get it serviced. I finally made time to take it in and did not have an appointment. They greeted me all the same and completed my car the same day and was even able to delivery it back to me but I did not need that service at this time. Great work!
Marc Clark
2019-10-31
My 2017 E 300 sedan was due for service A1. It was easy to schedule a loaner car for the day along with the service visit. Worked with Matt Hoover and John Doolittle and both were extremely personal, professional and helpful. The service work was done very well and my car was returned in great shape and very clean. Would highly recommend MB-KC to anyone.
dhenley
2020-01-31
John Doolittle works his magic to make obtaining service at Mercedes-Benz of Kansas City a pleasurable experience. John always organizes each visit so that actual time spent at the dealership is measured in minutes instead of hours. He particularly stands out through his ability to listen and understand complex issues and provide solutions to them. He is knowledgeable and very pleasant to work with. Since I live 50 miles away, I usually get a loaner car. I really appreciate these cars as they are usually new and I get to drive a variety of different Mercedes vehicles. The actual service done on the car has always been outstanding, I have never been dissatisfied with any of the service done on the car. Highly recommend.... More
Tim B.
2020-09-17
Service was as expected. Matt Hoover, the Tech Advisor, was professional & informative as usual.
Rusty
2020-06-05
Great service and positive experience every time. I have been taking my car to John Kartsonis . He’s very friendly, professional and knowledgeable. He listens carefully to my concerns about my car and delivers what I expect from Mercede Benz.
Afshin
2019-11-12
The customer service is amazing here, we would definitely come back if we needed too.
WafflesG333
2020-06-05
Excellent place for Service.Recently went for service A. TJ is detailed oriented and provided text to let you know how the service is going. Excellent pick and drop-up service.
brillrav
2019-11-12
Every one there was dedicated to helping us in a professional manner and got us out quickly for the amount of work done and the loaner courtesy car was great will definitely recommend them
toyotamanparts John
2020-06-07
Matt took very good care of me. He called me with the diagnosis and the estimate of repairs within a reasonable time of dropping my car off. Had the repairs done pretty quickly and check was very fast and easy right at his desk. This is the 3rd time we have used this dealership for repairs since we moved to KS. Matt has been awesome every time.
johnlor
2019-11-12
Scheduled this much needed A5 service -- Anthony greeted me with gloves on his hands and took my car in while my Service Advisor Johnny processed the papers and gave me a loaner. During COVID-19 Service Department is practicing all preventive measures with limited hours of Service. Upon completion of Service, I was able to go and pickup my car. All went smoothly as always!
Ravi
2020-04-03
Next

Inventory

New Mercedes-Benz, C-Class, CLA, E-Class, G-Class, GLA, GLC, GLE, GLS, GT, S-Class, SL, SLC
All Pre-Owned, Certified Pre-Owned, Certified Pre-Owned Warranty, Pre-Owned Mercedes-Benz

Shopping Tools

Schedule Service, Schedule Test Drive, Value Your Trade, Get Approved

Mercedes-Benz of Kansas City

13851 Madison Ave, Kansas City, MO 64145
Get Directions

Next-Generation Engine 6 Custom Dealer Website powered by DealerFire.  Part of the DealerSocket portfolio of advanced automotive technology products.
Copyright © Mercedes-Benz of Kansas City     
Privacy  |  Sitemap