Customer Testimonials
I received nothing short of much professionalism and let's not forget the courtesy shown . I was indeed impressed . I took in consideration the manner in which the sales staff dressed. All were dressed to impress and very clean cut .
Great experience as a first time buyer with Mercedes-Benz Kansas City. The entire staff was professional and friendly. No “salesman pitching” here. They listened and let me explore my options. Quick and easy process. Would highly recommend!
Great experience purchasing a new car. Thank you Brad for all of your help.
I enjoyed my experience of purchasing a car and leasing another. I would definitely recommend this dealership.
Brad Fajardo was our salesman. Despite being half a continent away, it was a seamless process, and he was very willing to work with us, and keep us informed on every step. I would definitely use him again.
From the cheerful greeting I received from the receptionist to my interactions with Shervin and other team members, the dealership made the purchase experience enjoyable and painless. Everyone encountered was very professional and engaging. I would recommend this dealership to anyone looking to purchase or lease a vehicle. It is very apparent that customer satisfaction is a top priority.
Only dealt with on line but was satisfied with the sales staff. I will probably buy from them again.
Sales process was open, clear and quick. F&I was the best I have experienced. Sales team was very professional.
Wonderful experience. The process was fun with the team and they got me on the road in my new car quickly. Thank you!
I was purchasing from out of state and I had a very smooth and easy time working with Carter and the team. I knew exactly what vehicle I wanted but Carter sent a video of the car furring one of our first interactions and that def helped me solidify that I was purchasing the right car from the right deal ship.
Excellent delivery and sales process. Larry and Julie provided a perfect to the T experience. Would suggest too anyone to stop in and work with either. JP
Outstanding delivery and purchase process. Would recommend that if you don't start here that you FINISH here! Larry is the bomb! Thank you so much for a pleasant friendly transaction. JP
This is a very well managed dealership with both knowledgable and friendly people. Every question and request has been answered and met.
I'm happy with the dealership - and I'm VERY happy with Carter D as a sales professional. I will work with him again on future purchases and recommend him to everyone I know who might be considering the brand. Honest, Straight forward and goes beyond what I ask to make sure my requests and issues are resolved. Excellent.
Carter D (sales) is EXCELLENT to work with - goes beyond my request to be helpful and informative - I recommend him to anyone considering this brand. He's helped me with three vehicles so far and will help us with others over time!!!
Friendly helpful and made us feel a part of the Mercedes family. Took the time to explain the difference between models
Wonderful customer service, SO friendly and great at communication. The best experience I have ever had!
The Mercedes-Benz of Kansas City personnel were thorough, timely, polite, and accommodating, They made buying a car pleasurable.
As an out of state purchased, Brad was very helpful and thorough. He kept me informed and updated as my vehicle proceeded through the certification process. He also gave me some tips on how get my local dealer to do a curb buy of my leased car since the manufacturer would not allow me to do it as part of my MB deal. Jesse, the vehicle concierge, was great at demonstrating and explaining my GLE450’s features and options. This is my first MB, it was very helpful. Both Brad and Jesse made up for my less than 5 star experience ...
Out of state purchaser of my first MB. Brad was terrific in making this purchase as smooth as possible (though it wasn’t easy given I was getting out of a lease early, but Brad gave me some tips and I was able to get my local dealer to do a curb buy). Brad and Jesse (Concierge) went above and beyond keeping me updated throughout the certification process and delivered me a pristine vehicle. Jesse then educated me on its many features and I was on my way back to MN. They were both very pleasant and helpful, which made ...
This review is for Brad Fajardo and Mercedes Benz of Kansas City. Brad handled the sales process with patience and determination to get us the Vehicle we wanted. When we experienced delays during the process Brad and the staff at Mercedes Benz of Kansas City were determined and committed to finding a resolution to move ahead. Communication from this dealership was prompt and professional to every request we had. They also arranged for free detailing and shipping of the vehicle to destination of choice. The buying experience with Mercedes Benz of Kansas City was professional from start to finish. Thank ...
Fantastic car buying experience! From start to finish I would give this dealership and the team 5 stars. I highly recommend MB of KC.
What a great car purchase experience! From the first phone call to driving off the lot, I would give MB of KC a 5 star rating. Ritchie Sexton in Sales was a pleasure to work with - he was friendly, courteous and direct. I like that approach. No back-and-forth tactics. Jesse Little walked us through every detail of the high-tech equipment options and I absolutely love my new GLE 450e! Thank you MB of KC!
Brad and Fernando were great, they patiently answered all my questions and made my experience fun too!
Brad is one of the best in sales that I have ever experienced in any industry. My father was a salesman and I have seen many in the business over the years and I must say that Brad is amazing. He took an interest in us and made purchasing a vehicle as smooth as french silk pie from Tippins (Old School KC reference alert). I would highly recommend him to anyone looking for a new or used vehicle in the KC area. Even after our transaction he went out of his way to make sure my questions were answered. Thanks ...
Being an “out of state” business, and purchaser, I have had a very pleasant experience with this dealer overall. From Denny in Sales, Fernando in Finance and Jesse in Tech support they have been great to deal with. Only a minor mechanical issue that they are currently assisting with and I’ll be on my way! Thanks
Had a great experience working from out of state with our salesman Brad! And once we arrived at the dealership (in the car dispatched to pick us up from the airport no less!) to get up our new car, the entire team was aligned to ensure an expeditious purchasing experience; from vehicle maintenance options, to familiarization training on our car’s features. Would definitely do business here again!
Absolutely amazing service. Mercedes Benz Of Kansas City really knows how to make the car buying experience easy and enjoyable.
Mercedes-Benz of Kansas City is an Outstanding Dealership. I have owned and received service from many other dealerships, but none of them compare to the buying experience and service you receive here. I am always greeted promptly upon arrival no matter what my needs are. I am very happy and pleased with my new purchase
Johnny Kartsonis AND John Doolittle, both service writers are awesome, exceptional humans. Couldn’t have asked for a more personalized, thorough, thoughtful and professional experience. Would I like it if the actual repair service were less expensive or free? lol. Of course, who wouldn’t? Nevertheless, the people here made the entire process almost painless. FYI: If you don’t have other means of transportation or lodging, like me, be prepared to use Lyft or Uber. There was a great and reasonably priced Candlewood hotel I stayed in about 5 miles away in Kansas City, Kansas, just across the border from ...
Bought a car for wifey on her birthday. Experience here was flawless. Ease of doing business and staff friendliness by far one of the best I've ever experienced. I have always serviced my vehicle there, but first time purchaser. And most likely they have me now as a customer for life. Finance guy was easy to deal with and not pushy at all. Great presentation, but no pressure. We were in and out of there in roughly 3 hours. Including test drive and valuables swapping from old to new car. Def coming back here to get a new ride as ...
Clean dealership. I called ahead of time and they responded timely and correctly. They were ready for me as promised when I arrived. No hassle, no pressure.
Overall great buying experience. From the sales person all the way through delivery, it was a pleasant experience working with true professionals.
This is the nicest bunch of people you could ever want to work with. A real delight. I have dealt with this dealership for many years and will continue to do so.
Had a great experience buying a car, with Max, would do it again...
We had a great experience with Brad at Mercedes Benz - Kansas City! He was very patient with us and helped us with the right car for us that we are loving!
My wife and met Josh Keenan as our salesmen and couldn't have been happier with our experience! We were kinda of kicking tires but really there to get info on the Mercedes brand. He was full of knowledge (on more than Mercedes), very interactive, not a hard salesmen and truly a people person!! We did not buy today but would not hesitate to trust Josh and his knowledge on what vehicle is the the best vehicle for us when the time comes. We literally spent the whole day with him and test drove a couple of cars and he ...
I went to the Mercedes showroom to look at the newly re-engineered GLC 300. I did not intend to buy one just yet. I was impressed by the new design and bought one. Good work by my young salesman.
My car was totaled and I was devastated. But Josh and Kirk Willms at Mercedes Benz KC went into action and found us the perfect car. The whole process was fast and easy. Highly recommend buying here.
Terrific experience with Carter. He had all the cars I wanted to look at ready when I got there and it was a pleasure to work with him.
Josh always does a terrific job and is totally professional & helpful in every way. Jessie is a great help in learning the new system.
My experience was pleasant and stress free and I would recommend this dealership to anyone interested in purchasing a Mercedes Benz.
Brad was awesome to work with. he was upfront and honest with the interaction. recommend working with Brad Fajardo!!!!
Carter was our sales representative and did a fantastic job. Jesse was extremely helpful teaching us the incredible features on our new vehicle. Mercedes-Benz of KC has far exceeded our expectations from the start. We would highly recommend this dealership.
They listened to our wants and needs and worked very hard to satisfy them. Pleasant people everywhere. Easiest car buying experience in my 70 years!
This is my second purchase from MB of KC. I bought a used Lexus and love it. This store always has a variety of used inventory which I love. Shervin was my sales person and very easy to work with. Googled the features of the vehicle I questioned as we were test driving. When it came to financing I wanted to wait til the next day to see rates at my credit union. She in took the initiative to check the credit union site, find their rates and the F&I guy Bliss Kim was able to find a ...
This is my second purchase from MB of KC. I bought a used Lexus and love it. This store always has a variety of used inventory which I love. Shervin was my sales person and very easy to work with. Googled the features of the vehicle I questioned as we were test driving. When it came to financing I wanted to wait til the next day to see rates at my credit union. She in took the initiative to check the credit union site, find their rates and the F&I guy Bliss Kim was able to find a ...
It was an awesome experience, I can’t wait to buy another car from MB. The staff was very knowledgeable and extremely friendly.
Excellent experience with Josh Keenan buying our second car from Mercedes Benz of KC.He is most helpful before and after the sale. This was an experience that promoted trust and confidence without sales pressure.
Dealng with Mercedes Benz of Kanss City has been a highly satisfactory experience. Our first car was purchased in 2013 and flawlesssly serviced with maximum convenience leading us to just purchase a 2023 in a seamless transaction, again with maximum convenience. Josh Keenan is highly recommended, extremely helpful before, during and after the sale.
I do not like to write reviews and refuse to do so. Thank you for the opportunity.
Great service from start to finish! Staff were respectful, helpful and helped us design a car right for us and not just make a sale.
I have a C300 2010 I purchased in 2010 in FT. Lauderdale, Fla. I moved to the Kansas City area last year and I brought in the the dealership for a tail lite bulb. upon leaving I saw this car that had just been delivered sitting in the yard as I was leaving, and I decided to have a look. I ended up making the purchase.
Brad in the sales dept was super helpful, would recommend MB of Kansas City and Brad as your sales advisor
great...very helpful....easy..... Kirk was wonderful....he pitched in and made the experience very easy
If I had to pick one place to ever do business again , this would be it.
Great experience. Everyone was responsive to our needs. Closed the deal in less than 2 hours and that included the orientation Kudos to Max. Pleasure to work with
Excellent, low pressure experience. Not only was my salesperson, Max, great to work with, but I loved the concierge. Love my new car!
Brad helped my husband and I find the Mercedes we were looking for and the transaction was very smooth. Thank you!
Carter was very friendly and not pushy. The purchase process was fast and easy and not a lot of wait time.
Thanks to Max Montoya and Fernando Ricci for taking great care of us. Max was always available when I had any questions!
My first impression of this dealership was incredible. We had never been here before. As soon as I walked in we were greeted by Max Montoya and he was great. He was not pushy, he listened to what we wanted and I walked out of their with my dream car. We wont be going anywhere else again!
Carter Davis provided superlative service. He listened to what I asked for and found me the perfect vehicle. He offered excellent customer service, even meeting us out front at the dealership on our arrival. He made all of the steps to get the car seamless and we were able to drive it home the same day. It is exactly the car that I had described as my dream car.
Excellent experience! It was a simple, no-hassle, no-pressure experience and they provided top-notch customer service.
Carter Davis provided us with the very best assistance that we’ve ever had from a car dealership. Carter was prompt with responses and information. He got me exactly the car that I had been looking for! I mean exactly the car that I had described to him! This is the loveliest car I’ve ever had, and I’ve had lots of cars! We have also lived all over the world, including Germany and Norway, where we bought at least seven BMWs over the years. Carter provided us with superlative service and everyone at the dealership was equally excellent! ...
A dealership where they treat you courteously and professionally. They don’t push you to buy a vehicle but give you the best information and price so you can make the decision. Staff is very well versed on the product they sell. You leave the dealership feeling good and at peace knowing you got a good deal.
This is the 2nd Mercedes that we have purchased from this dealership. Both times it has been a very pleasant experience! Max, our sales rep was not high pressure and was extremely helpful to my wife in understanding all the “bells and whistles” of her new car. As usual, we spent a bit more than we wanted…but we got more than we expected! A Win-Win for all! Thanks Again.
Carter Davis was an absolute pleasure to work with! He was kind, amazingly helpful, incredibly attentive and professional. I would absolutely highly recommend him! The manager and other staff were all phenomenal as well. We look forward to being long term clients of this dealership and service center.
Really professional environment, every one was friendly and I am enjoying my new car. Definitely recommend.
Very helpful and so willing to explain things. They were honest and quick. Well worth the time and effort to drive to Kansas City. Great selection of cars.
Carter was fantastic and he and the rest of the team made the entire buying process stress free and enjoyable.
Josh was very knowledgeable about the vehicles were considering to purchase. Great to meet and work with someone who is also a car enthusiast.
This is the 5th car we’ve punched from Mercedes-Benz of Kansas City. Every time Ritchie Sexton has been our sales person. He has alway been easy to work with and very informative about the product. The entire group from sales to service are a great and extremely easy to work with.
Matt in service is amazing and Josh in sales is always awesome. We really appreciate the people at this dealership and how they work to always help us out. Thank you Matt and Josh!!!
Service with a personal contact very professional business. You get what you Need. And more
I had service work done here and I dealt with Blake. Blake does a phenomenal job! Great communication, honest analysis and prompt work by the service department.
Mike, Fernando and Josh Keenan! AWESOME team! I spent a few weeks back and forth trading in my G Wagon for the new Escalade... they were super helpful, always have been! I highly recommend Mercedes and these guys when looking to purchase, trade in or sell! Thanks so much guys for everything!
This dealership was quick to respond to me when I inquired about my trade-in value of car and purchasing new vehicle that was at another location. Great!!
Mercedes Benz of Kansas City is one of the best places to purchase a new Mercedes. This people here are so friendly. It really makes you feel like you’re family and I recently got to work with skirt Carter Davis they simply just the best
Jordan made it a great car buying experience for us! He stayed late to accommodate us driving 3 hours away. Fast & courteous!
Come here to see MAXIMILIANO (MAX) MONTOYA, he was helping me a lot to get an approval for my new car, and he respond really quick on any services as you needed
Come here to see Max, he was helping me a lot to get approval for the new car
Brad listened to my needs and respected my time. I had a great experience with him.
everytime we buy a car, we have an awesome experience. Super thanks to Max Milliano!
Kirk Wilms and Josh Keenan were absolutely great to work with. Always available and prompt with getting back to me. I special ordered my car and they made it all so quick and easy. From the purchase of my new car, to trading in my old leased car, the entire process was just smooth and easy. Will definitely be coming back to purchase my future cars here!
I purchased a used car here and was satisfied with the service. My salesperson, Josh, was helpful but not pushy. They had the vehicle warmed up and ready for me to drive when I arrived. I decided to buy it so we did paperwork and I was out of there in a few hours. The car was cleaned up and and the gas tank filled for me. I received a follow-up call from Josh a week later asking how everything was going. Overall, the experience was a very positive one.
Purchasing a used Mercedes and needed a Prepurchase inspection. I called on a Friday morning and Jennifer did everything she could to fit me in on Saturday morning. I got a call from Matt in service saying that they were booked and he wasn't sure if they could get to it. Like a true Champ he said come in anyway and he would do his best to get it in. I showed up when he told me to and he got me taken care of. Between Jennifer and Matt, they have earned my business for all our future service ...
This is my first Mercedes-Benz and I couldn't be happier with my new car and the exemplary assistance from Julie Langton (Aristocrat Motors). I had never "built a car" before but she walked me through the entire process to get exactly what I wanted. When it arrived Julie was there to be sure everything was as I ordered. Then Jesse Little (Mercedes-Benz of KC) spent so much time explaining all the new features that came with a Mercedes. Everyone has been so kind, followed up to be sure things were going well and making me feel like ...
This is my first Mercedes-Benz and I couldn't be happier with my new car and the exemplary assistance from Julie Langton (Aristocrat Motors). I had never "built a car" before but she walked me through the entire process to get exactly what I wanted. When it arrived Julie was there to be sure everything was as I ordered. Then Jesse Little (Mercedes-Benz of KC) spent so much time explaining all the new features that came with a Mercedes. Everyone has been so kind, followed up to be sure things were going well and making me feel like ...
Brad, my sales rep was very friendly and helpful . The gentleman who explained the workings of the vehicle was very helpful as well
My Salesman Josh Keenan is highly knowledgeable of all MB vehicles including competitors. The Sales Manager Mike Reid, Ross who appraised my trade in, the Finance Manager Fernando and the entire Staff have always treated me very well. This is my 7th purchase at their Dealership and I will Never go elsewhere. The Dealership is clean, beautiful and well stocked from parts to snacks. I always have a Wow experience.
This is a great dealership. Great service. Fair prices. No pressure or games. The buying process was quick and easy. The car was prepped beautifully. I'll definitely look here again when it's time to buy again.
Great experience. Love my car!
I had a great experience at the dealership. Josh was awesome, and Jesse was super helpful. Love my car!
Friendly sales people. I’ve purchased 3 times from this dealer and always have the best experience. They are not pushy.
I bought a used vehicle from here and it was a really good experience. My sales rep was Brad Fajardo and I highly recommend him.
From Johnny in Service, to Ritchie in Sales and Fernando in finance, great Team and overall experiences.
Brad was great! Quick, easy purchase and a great buy on a quality car. I am not local, Brad took the time to video a walk around of the vehicle which sealed the deal. Great experience all around!
The staff at this dealership, from the salespeople to the management, seem to enjoy their jobs and their customers. They took care of us from the moment we stepped into the building and followed up after the sale to make sure everything was going well - as I was going from a 2004 vehicle with no bells or whistles to a fully electric 2022, there was quite a learning curve and they were extremely helpful and patient with me.
Great customer service and attention to detail ! Jordon is the man to see if you're in the market for a new car.