Customer Testimonials
Brad in the sales dept was super helpful, would recommend MB of Kansas City and Brad as your sales advisor
great...very helpful....easy..... Kirk was wonderful....he pitched in and made the experience very easy
If I had to pick one place to ever do business again , this would be it.
Great experience. Everyone was responsive to our needs. Closed the deal in less than 2 hours and that included the orientation Kudos to Max. Pleasure to work with
Excellent, low pressure experience. Not only was my salesperson, Max, great to work with, but I loved the concierge. Love my new car!
Brad helped my husband and I find the Mercedes we were looking for and the transaction was very smooth. Thank you!
Carter was very friendly and not pushy. The purchase process was fast and easy and not a lot of wait time.
Thanks to Max Montoya and Fernando Ricci for taking great care of us. Max was always available when I had any questions!
My first impression of this dealership was incredible. We had never been here before. As soon as I walked in we were greeted by Max Montoya and he was great. He was not pushy, he listened to what we wanted and I walked out of their with my dream car. We wont be going anywhere else again!
Carter Davis provided superlative service. He listened to what I asked for and found me the perfect vehicle. He offered excellent customer service, even meeting us out front at the dealership on our arrival. He made all of the steps to get the car seamless and we were able to drive it home the same day. It is exactly the car that I had described as my dream car.
Excellent experience! It was a simple, no-hassle, no-pressure experience and they provided top-notch customer service.
Carter Davis provided us with the very best assistance that we’ve ever had from a car dealership. Carter was prompt with responses and information. He got me exactly the car that I had been looking for! I mean exactly the car that I had described to him! This is the loveliest car I’ve ever had, and I’ve had lots of cars! We have also lived all over the world, including Germany and Norway, where we bought at least seven BMWs over the years. Carter provided us with superlative service and everyone at the dealership was equally excellent! ...
A dealership where they treat you courteously and professionally. They don’t push you to buy a vehicle but give you the best information and price so you can make the decision. Staff is very well versed on the product they sell. You leave the dealership feeling good and at peace knowing you got a good deal.
This is the 2nd Mercedes that we have purchased from this dealership. Both times it has been a very pleasant experience! Max, our sales rep was not high pressure and was extremely helpful to my wife in understanding all the “bells and whistles” of her new car. As usual, we spent a bit more than we wanted…but we got more than we expected! A Win-Win for all! Thanks Again.
Carter Davis was an absolute pleasure to work with! He was kind, amazingly helpful, incredibly attentive and professional. I would absolutely highly recommend him! The manager and other staff were all phenomenal as well. We look forward to being long term clients of this dealership and service center.
Really professional environment, every one was friendly and I am enjoying my new car. Definitely recommend.
Very helpful and so willing to explain things. They were honest and quick. Well worth the time and effort to drive to Kansas City. Great selection of cars.
Carter was fantastic and he and the rest of the team made the entire buying process stress free and enjoyable.
Josh was very knowledgeable about the vehicles were considering to purchase. Great to meet and work with someone who is also a car enthusiast.
This is the 5th car we’ve punched from Mercedes-Benz of Kansas City. Every time Ritchie Sexton has been our sales person. He has alway been easy to work with and very informative about the product. The entire group from sales to service are a great and extremely easy to work with.
Matt in service is amazing and Josh in sales is always awesome. We really appreciate the people at this dealership and how they work to always help us out. Thank you Matt and Josh!!!
Service with a personal contact very professional business. You get what you Need. And more
I had service work done here and I dealt with Blake. Blake does a phenomenal job! Great communication, honest analysis and prompt work by the service department.
Mike, Fernando and Josh Keenan! AWESOME team! I spent a few weeks back and forth trading in my G Wagon for the new Escalade... they were super helpful, always have been! I highly recommend Mercedes and these guys when looking to purchase, trade in or sell! Thanks so much guys for everything!
This dealership was quick to respond to me when I inquired about my trade-in value of car and purchasing new vehicle that was at another location. Great!!
Mercedes Benz of Kansas City is one of the best places to purchase a new Mercedes. This people here are so friendly. It really makes you feel like you’re family and I recently got to work with skirt Carter Davis they simply just the best
Jordan made it a great car buying experience for us! He stayed late to accommodate us driving 3 hours away. Fast & courteous!
Come here to see MAXIMILIANO (MAX) MONTOYA, he was helping me a lot to get an approval for my new car, and he respond really quick on any services as you needed
Come here to see Max, he was helping me a lot to get approval for the new car
Brad listened to my needs and respected my time. I had a great experience with him.
everytime we buy a car, we have an awesome experience. Super thanks to Max Milliano!
Kirk Wilms and Josh Keenan were absolutely great to work with. Always available and prompt with getting back to me. I special ordered my car and they made it all so quick and easy. From the purchase of my new car, to trading in my old leased car, the entire process was just smooth and easy. Will definitely be coming back to purchase my future cars here!
I purchased a used car here and was satisfied with the service. My salesperson, Josh, was helpful but not pushy. They had the vehicle warmed up and ready for me to drive when I arrived. I decided to buy it so we did paperwork and I was out of there in a few hours. The car was cleaned up and and the gas tank filled for me. I received a follow-up call from Josh a week later asking how everything was going. Overall, the experience was a very positive one.
Purchasing a used Mercedes and needed a Prepurchase inspection. I called on a Friday morning and Jennifer did everything she could to fit me in on Saturday morning. I got a call from Matt in service saying that they were booked and he wasn't sure if they could get to it. Like a true Champ he said come in anyway and he would do his best to get it in. I showed up when he told me to and he got me taken care of. Between Jennifer and Matt, they have earned my business for all our future service ...
This is my first Mercedes-Benz and I couldn't be happier with my new car and the exemplary assistance from Julie Langton (Aristocrat Motors). I had never "built a car" before but she walked me through the entire process to get exactly what I wanted. When it arrived Julie was there to be sure everything was as I ordered. Then Jesse Little (Mercedes-Benz of KC) spent so much time explaining all the new features that came with a Mercedes. Everyone has been so kind, followed up to be sure things were going well and making me feel like ...
This is my first Mercedes-Benz and I couldn't be happier with my new car and the exemplary assistance from Julie Langton (Aristocrat Motors). I had never "built a car" before but she walked me through the entire process to get exactly what I wanted. When it arrived Julie was there to be sure everything was as I ordered. Then Jesse Little (Mercedes-Benz of KC) spent so much time explaining all the new features that came with a Mercedes. Everyone has been so kind, followed up to be sure things were going well and making me feel like ...
Brad, my sales rep was very friendly and helpful . The gentleman who explained the workings of the vehicle was very helpful as well
My Salesman Josh Keenan is highly knowledgeable of all MB vehicles including competitors. The Sales Manager Mike Reid, Ross who appraised my trade in, the Finance Manager Fernando and the entire Staff have always treated me very well. This is my 7th purchase at their Dealership and I will Never go elsewhere. The Dealership is clean, beautiful and well stocked from parts to snacks. I always have a Wow experience.
This is a great dealership. Great service. Fair prices. No pressure or games. The buying process was quick and easy. The car was prepped beautifully. I'll definitely look here again when it's time to buy again.
Great experience. Love my car!
I had a great experience at the dealership. Josh was awesome, and Jesse was super helpful. Love my car!
Friendly sales people. I’ve purchased 3 times from this dealer and always have the best experience. They are not pushy.
I bought a used vehicle from here and it was a really good experience. My sales rep was Brad Fajardo and I highly recommend him.
From Johnny in Service, to Ritchie in Sales and Fernando in finance, great Team and overall experiences.
Brad was great! Quick, easy purchase and a great buy on a quality car. I am not local, Brad took the time to video a walk around of the vehicle which sealed the deal. Great experience all around!
The staff at this dealership, from the salespeople to the management, seem to enjoy their jobs and their customers. They took care of us from the moment we stepped into the building and followed up after the sale to make sure everything was going well - as I was going from a 2004 vehicle with no bells or whistles to a fully electric 2022, there was quite a learning curve and they were extremely helpful and patient with me.
Great customer service and attention to detail ! Jordon is the man to see if you're in the market for a new car.
Good service and congenial staff working there . It was a pleasure working with this dealership.
Ritchie keep us informed through the maufacturing and shipping process. They walked us through the features of our new car.
Michael Weaver was the greatest! Traveling from out of state he showed the greatest customer service, made sure my car was safe for further traveling. Because of Michael I will come back in the future and talk with sales about new vehicle. Thanks for your excellent customer service!!
Just got a new car here, Shervin is the best. He is very professional and saved us a lot of time. My trade-in car was underestimated at first, he and the team fixed it in no time. Not sure about the service side yet.
The Soave ownership group have always been first class. Service level is always very high.
I have bought about 4 cars from this dealership because I like the service, like the product and feel confident in what they offer me as their client!
Nice location. knowledgeable sales and service people. Clean shop and showroom. Always open during convenient hours.
First class dealership, Ritchie was a pleasure to work with, he was very informative with any and all questions we had. Highly recommended!!!
Everyone was very friendly and helpful, very knowledgeable, answered all questions. The process was easy without pressure
My salesman Brad Fajardo did such a nice job helping me find the correct SUV for my needs. I showed up wanting to drive a GLE and after his honest assessment he immediately found me an AMG GLC 43 with all the correct features I required. I am so happy with the car and his help. Will always recommend him to my friends and family.
The customer service I received from Max Montoya was exceptional and very helpful. He was very knowledgeable and explained how to use all the functions. He made us feel welcome and he is reliable! The dealership overall was nice and so was the 2 other people I came in contact with. I love my new car!
The customer service I received from Max Montoya was exceptional and very helpful. He was very knowledgeable and explained how to use all the functions. He made us feel welcome and he is reliable! The dealership overall was nice and so was the 2 other people I came in contact with.
Josh was the reason I bought the car. He was very patience and helpful in making the process pleasant. You are lucky to have him
Blake Toomay in the service department went out of his way to help get our car repaired. Fantastic!
Max, Fernando, and all of the team were helpful. Made the process smooth and found the perfect vehicle for me. Highly recommended.
Max Montoya gets 6 stars for knowledge and kind attention without pressure. He also gave us a first run through on all the functions on the GLC300. The finance guy was very pushy and high-pressure sales tactics. Too bad, he really ruined the whole experience for us. He wanted me to purchase all kinds of very expensive plans, which I refused and made him grumpy. The man who was supposed to walk us through all the functions and safety features resisted turning off the features I didn’t want. I finally had to tell him it was MY new car and ...
Entire staff was very friendly and helpful. My salesperson, Josh Keenan, was very knowledgeable and accommodating. The sales manager, Kirk Willms, was also great! I had a great buying experience with them.
Everyone was very friendly and helpful with any questions I had about any vehicle. They were also very knowledgeable about the vehicles. I felt quite comfortable.
Fast easy process with excellent staff who did a great job showing us how to use all the functions on this Mercedes’. This was our first Mercedes’.
Today we had one of the MOST hassle free Car buying experiences ever. Josh Keenan and his Manager were very professional and friendly. We are SATISFIED Customer! 🥰
The dealerships brick & mortar was clean & presentable. Jimmy Carpenter brought life to the dealership, the product and experience. Thank you
Great people. I live in Chicago and i found a car at that dealership online. Brad contacted me and made sure to answer all of my questions. He sent me pictures and he even sent me a video of the car. I decided to go ahead with the purchase, but since i was about to drive the car home, i wanted PPF installed. Brad recommended a shop in the area and he brought the car there. He even picked me up from the airport the day i flew down there to get the car. Brad was super polite and friendly ...
Purchased vehicle on line. Dealership was Very communicative, thoughtful and customer service oriented. Ralph was kind enough to pick me up at the airport and take me to the dealership. We test drove the vehicle and Ralph explained all of its options and operation. Ralph made sure all of my questions were answered and made the entire visit as pleasant and expeditious as possible. I highly recommend this dealership!
Great place to shop for a vehicle. Very friendly staff that are extremely knowledgeable.
Jonny Kartsonis is absolutely the best! While traveling through KC I had a mechanical problem and Jonny squeezed me in despite being booked with appointments for weeks. Jonny’s team quickly diagnosed and corrected the problem allowing me to continue on my trip. I have never been treated so well by any other dealership.
Helpful peoples ands specially max the sales man very knowledgeable about cars. We are first time Mercedes buyer don’t know much about luxury cars but linke them highly recommended.
Superb service. Ask for Lisa Graham. Lisa is Knowledgeable, professional and provides overall excellent customer service!
My service with Mercedes this past week was terrific! Between Jesse, Dan, and John my "online problem" was corrected. I am very happy with the way I was treated. Thank you...
Excellent top quality service as always!!! Thank you Matt Hoover and the entire Service Team!!
Awesome!!!!’ I would highly recommend this dealership to anyone who would ask me about it!!!!
Brought my car in as the battery light briefly came on. While MBKC wasn’t able to duplicate the problem, the tech did find a software fault and updated the system. Communication was good throughout and Kyle was great to work with.
Taking Care of Business- Provided "fast" service! Completed multiple software updates, reviewed navigation system and assisted with setting up Mercedes-Benz mobile app.
Great service experience.
I’m very pleased with my Mercedes purchase! It was a very smooth process from start to finish! Thanks Max for taking good care of me!
Fantastic service. Service beyond all expectations. Kyle was the best as well as Jessie Little.
Everything handled very well. Pleased with the dealership and personnel. Would recommend to anyone for the future.
Kenneth Addison was my representative and was very attentive to all my questions and very responsive.
I bought a vehicle from this dealership on 7/23/22. I must say, this was the easiest car purchase I’ve ever made. I’m thoroughly impressed with everyone there. I highly recommend them for your new or used car needs.
Excellent service.. advisor was so friendly and delivered as promised..
Needed new tires right away-Blake ordered and got us out the same day! Thanks Blake
Needed brakes done snd also found transmission seemed to be slipping. Kyle assured me he would make sure it was checked out and solved. Diagnostic found te programming had to be done snd csr os good as new. Thanks Kyle for taking good care of my car
My service advisor was Matt Hoover. He was friendly, knowledgeable and professional. I was pleasantly surprised by my experience on 7/19/2022. My expectations were low considering my interactions with the dealership previous to this visit. Seems as though some changes have been made with staffing— and the outcome is favorable for us customers. I would definitely use them again. Thanks for taking great care of me!
John Kartsoniz’s was. Very knowledgeable and helpful. He delivered on-time
Waited for my car to be serviced and they finished before the time given initially! Very friendly service.
All Good
Johnny Kartsonis is a great help and a very knowledgeable service advisor.
Kenny Addison was my service advisor and I could not have asked for a more professional, knowledgeable and honest customer experience! He’s a real asset to the dealership!
Brought car in to analyze a vibration and they nailed it! Timely quote and even overnighted the parts to get it done the next day! Kenneth did a great job!
Came in looking for a vehicle and Josh was great. We test drove several different models. Josh did an excellent job comparing the vehicles features, which helped us make our final decision. We purchased a fabulous car. Thanks Josh!
I recently just bought a GLB 35 from them and I assure you that this is the standard for car selling. I worked with Max Montoya and I could not have been happier with my car and experience. My purchase experience at Mercedes combined the highest class service with no pressure to walk out the same day with the car or upselling. I will definitely be back to buy my next car from here. Thank you Max and the team!
Had an appointment with Lias for addressing a recall on airbags replacement ( which I didnt know about ) I was given a loaner vehicle so no worries there. We were told that we had other issues During servicing, the tech recommended some other work to be done, and she set us up with out the door quotes and the guys had my car out when they said would. Kenneth stepped in when Lisa was out for lunch, and the process was seamless, Bravo to y'all!
Exceptionally friendly staff and excellent service.
